Return & Refunds Policy

Every Tees Geek item is printed for one order, so returns follow defined conditions. This page lists what qualifies, what does not, the time limits and the claim steps.

1. Changes and cancellations before printing

Editing or cancelling is free of charge while two conditions hold: fewer than 6 hours have passed since checkout, and printing has not started. The Cancellation & Modification Policy gives the details.

2. Time limit for claims

Deadline: 30 days after delivery. Parcel never showed up? The count begins on the last date in its delivery estimate.

3. Problems that qualify

Damaged

The item was damaged on arrival.

Defective

A production fault, such as print cracking or peeling when unpacked, or artwork that is misaligned or blurred.

Incorrect

What arrived does not match the order confirmation in design, color, size or product type.

Not as described

The item clearly does not match its product page.

Lost

Tracking or a carrier investigation shows the parcel went missing in transit.

Evidence we ask for: photos in good light of the item and of the label on the parcel. Now and then we may also request a short video.

4. Situations that do not qualify

• A change of mind once the item has been produced.
• A size selected without consulting the size chart.
• Small color differences between a screen and the printed item.
• Worn, washed or altered pieces. Exception: a defect that first appears after the initial wash, with the care label followed, is still covered.
• Items posted back without contacting us first.
• Delivery failures traced to an address typed incorrectly at checkout.

Why these limits exist: each piece is produced for a single order and cannot be resold.

5. Decision and refund timing

Expect a first reply within one business day and a decision within 2–3 business days. When a claim is approved, you pick one outcome: a replacement made at our expense, or a full refund. Refunds return to the payment method used at checkout (card or PayPal account). Processing time: 5–10 business days; banks and PayPal can need a few more days to post them. Usually nothing has to be shipped back. If the item is required, a prepaid label arrives by email, and the postage is ours.

6. Filing a claim

1. To: [email protected]. Subject: “Order problem” plus your order number.
2. Body: a short description of the fault.
3. Attachments: one photo of the fault and one of the shipping label.
4. Preference: replacement or refund.

Claim support

Questions about an open claim go to the same address.

Last updated: October 29, 2026