Order Tracking

Look up an order and read its current status, from production to delivery.

Where the order number is

Type the number below, together with the email address from checkout.

Order lookup

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Status codes

Status Meaning
Pending payment The order exists; payment has not cleared yet.
Processing Payment received. The item is being printed or packed.
On hold We need to confirm a detail, usually the address or the payment. Look for our email.
Completed Printing done; the carrier has the parcel. Tracking number: see the shipping email.
Cancelled Stopped before printing. Any payment was refunded in full.
Refunded Money sent back to the payment method used.
Failed The payment did not go through, so nothing will be produced. You can place the order again.

Production and transit times

All delivery figures sit in one table on the Shipping Policy.

Tracking with no updates

A new tracking number usually shows nothing until the carrier records its first scan; the Shipping Policy states the typical delay. If it is still blank after that, send the order number to [email protected] and we chase the carrier.

Lost or damaged parcels

Write to us if tracking has stopped, if it says delivered but nothing came, or if the item arrived damaged. The time limit is 30 days from delivery, or from the final date of the delivery estimate when the parcel never turned up. Damage claims need a photo. For a missing parcel we open the carrier claim; after the carrier confirms the loss, pick a replacement or a full refund. Conditions in full: Return & Refunds Policy.

Further help

Email [email protected]; replies come within one business day.

Last updated: October 29, 2026