Cancellation & Modification Policy

Orders can be edited or cancelled until production starts. Below: what can change, the deadline and the details your request needs.

Order modifications

What can be modified

• Garment size, color or style
• The design, when the new design has the same price
• The delivery address

Conditions

• Timing: we receive the request no more than 6 hours after checkout, and printing has not started.
• Locks: a printed item can no longer change; a shipped parcel can no longer be redirected.
• Price changes: if the edit makes the order cost more or less, we email the new total and wait for your approval.

Order cancellations

Cancelled in time, meaning inside 6 hours and before printing: the full amount returns to the original payment method; allow 5–10 business days. Cancelled after printing has begun: not possible. Printed orders that later turn out damaged, defective or incorrect stay covered by the Return & Refunds Policy.

Reason for the time limit

Each order reaches our print partner soon after payment. Production is per customer, and a printed piece cannot be restocked or sold to anyone else. So the window ends when printing starts.

Request format

Send it to [email protected]. Subject: “Change request” or “Cancel request”. Body:

• Order number
• Name on the order
• What to change (or simply: cancel)

We confirm every request by email. No answer within one business day? Check the spam folder first, then resend.

Contact information

Last updated: October 29, 2026