Frequently Asked Questions

Short answers on orders, payment, delivery, sizing, problems and care. If your question is not listed, email the support team.

About Tees Geek

I had an account or an order on the earlier teesgeek.com. Where is it?

Not on this site. The current Tees Geek store launched in 2026. Login details, past orders, gift card balances and credit from that earlier site were not migrated, so they cannot be used at checkout here. For help, email [email protected] with whatever details you have, including the email address used for that order. We will reply, but we cannot promise that an order from the earlier site can be looked up.

Is there a phone number or a shop to visit?

No. Support is email-only, and there is no walk-in location. Every answer comes in writing.

Do you hold stock?

No. A print partner produces each item after checkout. The About page lists the order steps.

Ordering and payment

Which payment methods are accepted?

PayPal, plus debit and credit cards through PayPal’s guest checkout, which needs no PayPal account. PayPal Pay Later appears only where PayPal makes it available. Everything is priced and charged in USD. Details: Payment Methods.

Is sales tax added?

Only when it applies to your order; in that case a tax line appears at checkout ahead of payment. Outside the U.S., the recipient may also pay import duty or tax when the parcel arrives.

Shipping

How long does delivery take?

It is the sum of production and carrier transit. Both appear in one table on the Shipping Policy, for domestic and international orders, and each listing also gives a dated estimate.

What does shipping cost?

The rates are published in the Shipping Policy. Checkout shows the precise charge ahead of payment.

Is every parcel tracked?

Yes. The tracking number is emailed when the parcel leaves production, and the Track Order page shows its progress.

Sizing

How do I find my size?

Styles are cut differently, so open the chart that matches the one in your cart. Values are in inches and centimeters, taken with the garment flat. Measure a similar item that fits you and compare; if you sit between sizes and like more room, take the larger one. Open the size chart

Returns and refunds

My item is damaged or wrong. What should I do?

Send a photo and the order number to [email protected] no later than 30 days after delivery. Approved claims end in your choice of a replacement or a full refund. Refund money returns to the card or PayPal account used; allow 5–10 business days. Full rules: Return & Refunds Policy.

Does a size that does not fit qualify for a return?

No. Made-to-order items are not taken back over fit or a change of mind. When unsure, ask about sizing before you order.

Is it possible to edit an order after paying?

Yes, for 6 hours after checkout, unless printing has already begun. Cancellation & Modification Policy

Care

What is the washing routine for printed garments?

Inside out, cold water, similar colors, no bleach. Hang dry or use a low dryer setting. Irons stay off the print. Caps and beanies: spot clean with a damp cloth. Drinkware: follow the care line in the listing.

Custom and bulk orders

Can I order in bulk or request a custom design?

Send [email protected] the concept, the number of pieces and your deadline. Our answer covers what is feasible and a timeline. Nothing is charged until you approve.

Still need help

Email [email protected]. The team works Monday to Friday, 9 AM to 5 PM Eastern Time and replies within one business day.

Last updated: October 29, 2026